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Frequently
Asked Questions - FAQ
Q:
I don't feel comfortable placing orders online. Can I place an order
by telephone?
A: Yes.
You may place your order by calling us toll-free at (800) 791-7916,
Monday through Friday, 9:00 am - 5:00 pm (Eastern Time Zone).
Q:
How do I pay for the cards?
A:
We accept Visa, MasterCard, Discover, American Express and e-Check.
Q:
Is there sales tax on my order?
A:
We collect state sales tax (5.0%) when shipping orders to Massachusetts
addresses. There is no sales tax for orders shipped outside Massachusetts.
Q:
How will I know if my order is free?
A: We assign an internal
sequential number after payment has been processed and pull every 50th order.
If
your order is free, we will issue a refund to your credit card the
same day the order is processed - and you will receive notification
to this effect. In addition, there will be a note included in your
shipment telling you that your order is free.
Q:
If I have you print my information, do I have a choice of type styles?
A: Because
there are hundreds of type styles, it's not feasible for us to offer
all that are available. Your information will be printed in Universe
font. This is a very clean, modern style. Please see the example
of a Custom Printed back of a card.
Q:
Will you address the cards for me?
A: At
this time we are not offering this service because we feel that
the names and addresses of your friends and family should be confidential
to you alone.
Q:
How soon will I receive my order?
A: You
can expect to receive your order within five business days.
Q:
What if something is wrong with my order, such as an incorrect quantity
received, or a misspelling on the information that I've asked you
to print?
A: Please
see our shipping and return policy.
Q:
Should I buy envelopes?
A: This
is entirely up to you. Because of customer feedback, we do offer
them, but as we state they are purely optional.
Q:
Can I buy other quantities than are on your price charts?
A: In
an effort to keep things simple, and our prices as low as possible,
our cards are prepackaged
in groups of 50. Of course buy as many as you'd like, but only in
multiples of 50!
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